All accounts are going to be migrated from our legacy CentOS 5 32 bit cPanel 56 server to a new CentOS 7 64 bit cPanel 60 server.
PHP 5.6 and Apache 2.4 will continue to be supported, as on the existing server.
PHP will no longer be run as an Apache mod_php5 module. PHP will instead be handled via CGI/FastCGI interfaces.
If you are using a custom Apache handler with PHP, this will need to be updated.
The database software will be switching from MySQL 5.5 to MariaDB 10.1. We do not expect this to cause any issues.
Existing MyISAM databases will migrate as-is, and the MyISAM storage engine will continue to be fully supported.
New databases created after the migration will use the Aria storage engine by default, which is an improved variant of MyISAM.
For CGI users, Perl v5.8 will be updated to Perl v5.16
All other major software will remain largely the same, and things like FTP and Mail settings should migrate without complications.
* Server IP Address and Location Changes *
The current shared hosting server is known as cp1.kcmo.rhnx.net / 184.108.40.206
The new shared hosting server will be known as cp1.dal.rhnx.net / 220.127.116.11
Yes, the service is being moved from Kansas City to Dallas.
Specifically, the new server will be located in the Internap datacenter in Plano, TX.
If you are using our nameservers, ns3.ramdns.net and ns4.ramdns.net will continue to be your valid nameservers and you won't need to make any changes.
If you are using 3rd party nameservers, you will need to update your DNS settings during the maintenance window when your account moves.
* Service Improvements *
The following is a list of improvements that will be available as a result of the migration:
1) Performance and Reliability Improvements: The old server is being powered by an Intel Xeon X3450 CPU.
The new server is powered by an Intel E3-1230 CPU, which is a dramatic performance improvement.
Furthermore, as a result of the switch from 32 to 64 bits at the OS level, this will result in improved
performance across the board, especially database performance.
The new server also has more memory and faster disk drives as well.
The Internap network is also world famous for it's high quality low latency network, and this is
something we will be introducing in the near future as well.
The new server also features redundant power, and combined with improved performance will overall result
in fewer service outages in the future.
2) New PHP Features: The old server supports PHP 5.6. The new server will also support PHP 5.6,
and additionally will also introduce support for the current PHP 7.1 software.
You will be able to opt-in to PHP 7.1 within your cPanel account using the MultiPHP Manager.
By default all accounts will be kept on PHP 5.6 at migration time.
3) HTTPS (SSL/TLS) Website Support: On the old server, we did not offer HTTPS website support
at all due to the need for dedicated IP addresses for each HTTPS website. The new server will
provide full support for HTTPS websites, and the new server supports SNI which means dedicated
IP addresses for HTTPS websites are no longer required. In the near future we will also be
introducing LetsEncrypt support for free domain validated certificates, so that all sites can
use standard HTTPS without any additional configuration required.
* Expectations During Migration *
This weekend, your service will experience an outage while your data is copied over to a new server.
We will be migrating accounts one at a time over the course of the migration window, and if you are using
our dns nameservers we would expect a typical outage of approximately 1 hour. If you are using 3rd party
nameservers your outage will depend on how quickly you update your dns settings with the 3rd party.
Some of your web scripts may break due to the changes to the software environment. We will be available to
assist you with this in the event of breakage. Please verify that your website software works as expected after
the migration is completed.
We have updated our VPN service ( that's the service described here: http://www.ramhost.us/?page=ssh-socks-tunnel )
1) We have upgraded the OS powering the VPN service from the very old at this point CentOS 5 that it was using, to Ubuntu 16.04
2) As previously announced, the IP address of the VPN service has changed from 18.104.22.168 to 22.214.171.124
3) The VPN service has been moved from Kansas City to Dallas. This should improve connectivity in general for all users.
4) The SSH host keys have been changed. If you get a warning when you connect to the VPN service, that is why. Accept the new keys with your client and everything will continue to work as normal.
* If you are receiving this and your VPS with us does not have an IP in the form 146.185.21.x then please disregard this message *
Due to general lack of customer demand, along with ongoing issues with our upstream provider at this location, we have decided to discontinue the London based services (the vz69 server, all customers with 146.185.21.x IP addresses).
Customers that do not wish to continue their services with us at a USA datacenter location are encouraged to request cancellation before January 1st 2017. The last day of London services will be January 15th 2017 for those not migrating with us to a USA datacenter.
For customers that wish to remain with us in a USA location, pricing will be revised downwards to reflect the lower cost of USA based hosting.
Customers that remain with us will have two options available for migrating services.
1) The default option is for us to take your existing server offline, copy it over to a new node based in our Los Angeles location, and put it back online again. With this method, only the network configuration will need to be updated to reflect new IP address assignments. Under this option, services at the London UK location will continue unchanged through January 1st 2017, at which point all customers with services in London will be migrated to our Los Angeles USA location during the first 2 weeks of January 2017.
2) The alternative option is we create a new VPS for you in your choice of Los Angeles or Atlanta, and you migrate your data across yourself.
No additional charges will be required for having 2 VPS's active at the same time for customers choosing this option. Under this option, London services will end January 15th 2017.
IP addresses will be required to change as well. For customers that do not contact us in advance to make arrangements, we will contact each customer personally 24 hours before their migration occurs in January 2017 with new IP address assignment details.
If you would like us to migrate your service early, or if you would like to schedule a specific time for your migration to occur, please contact us by replying to this email or opening a support ticket.
As always, you can contact us at support at ramhost dot us if you have any questions or concerns.
This afternoon, there was a fire at a GA Power substation serving the downtown Atlanta area. The fire and subsequent transformer failure caused a power outage in the downtown Atlanta metro area.
During this outage the UPS that was protecting RAM Host equipment experienced a critical fault and failed to switch to bypass mode. This UPS has been wrapped around and power has been restored.
At this time, all affected servers are back online. We would like to assure customers that we experienced no hardware damage as a result of this incident, and thus, there were no disk drive storage failures or other serious impact that occurred aside from a server reboot.
We encourage any customers who have questions or concerns to open a ticket and we will reply as soon as possible.
Thank you for your patience and continued trust.
Update: The UPS which suffered a fault earlier today and was switched into full wrap around bypass is currently being repaired by technicians from the UPS vendor. We expect all repairs to be completed later this evening. Once repairs are complete and tested, equipment will be returned to the UPS, restoring power interrupt protection. During this switch over we do not anticipate any interruption in service.
Update 2: The UPS failure that occurred yesterday has now been fully repaired by UPS technicians. At this time the system has been tested and found to be in optimal working order. All repairs on the UPS were completed thus restoring the integrity of all critical infrastructure. Load has been shifted back to this UPS and all RAM Host equipment powered by this segment is once again protected and working properly.
The Los Angeles datacenter providing all our LA based services has sent us the following maintenance notice:
PLANNED POWER MAINTENANCE - SERVICE IMPACTING
Location(s): Los Angeles, CA
Date: Tuesday, December 15th 2015
Expected Outage: 90 minutes
Start Time: 2:00AM PST
End Time: 5:00AM PST
The UPS has suffered a contactor failure and must be serviced while it is offline. To perform this maintenance, we must perform a full load shutdown as this component is replaced.
We understand that this may cause an interruption in your normal business operations, and as such have attempted to provide advanced notice, and have scheduled the window to be outside of normal business hours.
We appreciate your understanding and patience during this maintenance.
We are scheduling a maintenance window as it has become necessary for us to upgrade the platform that powers our main server that hosts our website, the billing and support portal, and the vps/kvm control panels. During this maintenance, all of those services will be unavailable to some degree. Please note that no client hosted services will be affected by this maintenance, those will remain online and working normally.
If you need emergency support during the maintenance window, please email removed. Do not email the usual firstname.lastname@example.org address if you need emergency support as those emails will not be read until the maintenance is completed.
We are scheduling this maintenance window for the following time slot:
September 22nd starting at 10:00 AM through September 23rd 5:00 AM US-CDT (GMT-5:00). We do not anticipate needing the entire scheduled window, however a large window has been scheduled because this is the first time since early 2010 that we have performed major maintenance on these systems, so we are fully expecting unforeseen complications to cause delays.
Update 12:24 PM US-CDT: The maintenance has been completed successfully.
Our datacenter in Kansas City has notified us that there will be service-affecting work being performed on their network backbone equipment.
Expect brief outages, and temporarily increased latency (RTT) and/or sporadic packet loss to your hosting services during this maintenance window.
Window Start Time: Tuesday, June 16, 1:00am local time
Window End Time: Tuesday, June 16, 2:00am local time
Expected Impact: ~ 15 minute
Reason: Hardware upgrade to improve capacity and security.
Kansas City Reason For Outage Notice
At approximately 11:20 PM US-CST our Kansas City datacenter location lost power due to a hard short in the exterior electrical system which blew fuses for power leading to the data floor. It is believed that this electrical fault occurred due to water intrusion into the electrical subsystem.
Once the fault was identified and exterior weather conditions allowed, work began immediately to isolate the electrical short and repair the defective section of wiring. This took several hours to complete.
Power was subsequently restored to the data floor at approximately 1:00 PM US-CST, and all servers were successfully powered back on with no issues.
Customers affected included: all shared hosting customers, openvz based vps customers in kansas city
Ram Host affected systems included: ramhost official website, email, support/billing system, and all control panels. Due to this, outage updates were provided on Twitter at https://twitter.com/RAMHOST for the duration.
At this time, all services have been confirmed restored. If you are still experiencing an outage, please submit a support ticket or email us at support [at] ramhost.us