RAM Host

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OpenSSL HeartBleed Advisory

Posted: 12 Apr 2014

As most of you are probably aware, there was a very serious issue with OpenSSL recently that was of particular concern to web sites protected with HTTPS.

Many web sites protected with OpenSSL SSL/TLS HTTPS encryption were compromised.

We would like to assure our users that our secure websites were never vulnerable to this serious issue, as we are using OpenSSL 0.9.x from CentOS 5 to protect our secure websites, and the CP1 cPanel server is using CentOS 5 as well so it was not impacted either. Only more recent OpenSSL 1.x was vulnerable to the heartbleed problem.

More information on this security incident is available at http://heartbleed.com/


External Server Monitoring

Posted: 08 Apr 2014

Hello All,

As some of you know, we have had a few outages recently that took us longer than they should have to be responded to.

This is to announce that to improve the monitoring of our servers, and improve our response to outages, two changes have been made.

First, some background. Our previous monitoring tested the status of each server we operate by simply pinging it. As we have come to discover, a host machine can be completely locked up and crashed and yet still respond to ping requests.

Due to this problem with monitoring uptime with ping, we have now changed out monitoring to instead rely on establishing a TCP connection to a daemon running on each server. We believe this will more accurately alert us when things go down and prevent our external monitoring reporting things as up when in fact things are down.

The second change we have made, is we are discontinuing our usage of Pingdom and are instead now using BinaryCanary for external monitoring of all our servers. We have updated our status page to show uptime percentages for each server and links to detailed information from BinaryCanary for each server.

We expect that both of these changes will improve our uptime and improve our response time to server outages and reduce false positives/negatives in our external monitoring.


RAM Host Business Office Moves

Posted: 08 Apr 2014

Hello,

This is public notice that effective today, the primary business office of RAM Host has moved to the following location:

RAM Host
721 Ritchey St
Gainesville, TX, 76240-3532

Our previous primary business office location was as follows:

RAM Host
513 E. De Fee St
Baytown, TX, 77520-5118

Ownership has not changed, and none of our operations at any of our worldwide locations are affected by this.

In other words, RAM Host customers will experience no change in service as a result of this.


Kansas City IP Renumbering

Posted: 27 Jan 2014

We are going to proceed with the IP renumbering we previously announced for legacy services in Kansas City.

We are going to be renumbering services in the following IP block:

204.12.225.96/27

This includes everyone with IP's 204.12.225.96 through 204.12.225.126

Replacement IP's for this range will be from our 199.180.253.X block.

This IP range is going to cease functioning on February 28th, 2014.

All clients in this range have already been contacted and sent their new IP information. If you have services in these IP ranges and you have not received an email with your new IP addresses, check your support tickets as the information will be in a ticket on your account entitled "IP Renumbering Notice"


RAM Host Turns 5

Posted: 19 Jan 2014

Hello,

As of today RAM Host has now been in business for 5 years.

A big thank you to all our customers - without you it wouldn't have been possible.


KVM CP Update

Posted: 17 Jan 2014

We are pleased to announce that we have deployed an update for our KVM VPS management panel.

The biggest addition is the implementation of NoVNC support. This allows any web browser that supports WebSockets and HTML5 to establish a VNC console session without any additional software such as Java or a VNC desktop client (and yes, those connection methods will continue to be supported).


Los Angeles Network Upgrade

Posted: 29 Oct 2013

Hello,

RAM Host is pleased to announce that we have completed a major upgrade to our Los Angeles network.

We are now taking IP transit from the following new network carriers:

Chunghwa Telecom (HiNet), China Unicom, PCCW, host.net (wvfiber/bboi)

We will also be phasing out tinet and nlayer at this location due to ongoing issues with their network in this region.

This should dramatically improve connectivity for our Los Angeles location, particularly for our Asian customers.


Payment Gateway Changes

Posted: 08 Oct 2013

Hello,

We are pleased to announce that effective today, we now support direct credit and debit card payments in our billing system (provided by 2co).

Also, as some of you are aware, Google is shutting down it's Google Checkout service on November 20th. We will be ending our support for Google Checkout on that date as well, and clients will need to either pay with the new direct credit/debit card support introduced, or through PayPal.


New KVM OS Images

Posted: 08 Oct 2013

As of October 6th the following updates to the KVM OS list of provided images occurred on all KVM servers:

Added: archlinux-2013.10.01-dual.iso
Added: FreeBSD-8.4-RELEASE-i386-dvd1.iso
Added: FreeBSD-9.2-RELEASE-i386-dvd1.iso
Added: freeiris2-3.1u1.iso

Removed: archlinux-2013.05.01-dual.iso
Removed: FreeBSD-8.3-RELEASE-i386-dvd1.iso
Removed: FreeBSD-9.0-RELEASE-i386-dvd1.iso

Also added a note in the panel that we do accept requests for additional ISO images if something you want isn't already there in the OS Reload menu.


RAMCP Control Panel Update

Posted: 14 Sep 2013

Hello,

RAM Host is proud to announce that we have now deployed a new version of our in-house KVM VPS/VDS control panel software, RAMCP v2.5. It is live at https://my.ramhost.us/kvm/, the usual place for the KVM web control panel.

This is a significant update from the previous v2.0 codebase, and introduces an updated modern design, as well as several optimizations to make the panel more responsive and intuitive to use.

This update brings the KVM panel under the same code base as the OpenVZ panel, which was updated to this v2.5 codebase previously.

Also today, we updated the v2.5 OpenVZ panel with a minor bugfix on the os reload feature that sometimes resulted in vps's being in the stopped state after an os reload.


Atlanta IP Renumbering

Posted: 03 Sep 2013

We are going to proceed with the IP renumbering we previously announced for legacy services in Atlanta.

We are going to be renumbering services in the following IP block:

98.142.216.128/26

This includes everyone with IP's 98.142.216.128 through 98.142.216.191

Replacement IP's for this range will be from our 199.180.250.X block.

This IP range is going to cease functioning on October 1, 2012.

All clients in this range will be contacted within the next 24 hours and sent their new IP information. If you have services in these IP ranges and you have not received an email with your new IP addresses, check your support tickets as the information will be in a ticket on your account entitled "IP Renumbering Notice"


KVM Bandwidth Metering

Posted: 21 Aug 2013

Hello,

As many of our customers have noticed, the bandwidth usage for 4 of our KVM servers in Atlanta and Los Angeles was reporting errant figures recently.

We have now reset everyones bandwidth metering on vz4.atl, vz5.atl, vz6.atl, and vz8.lax and have made a few adjustments to ensure better accuracy of the bandwidth metering results.

As bandwidth metering on the KVM service is not yet being fully enforced (and it won't be until we are confident it is accurate), no customer services were affected negatively.

We are confident however that the changes we have made will be stable and accurate, as we are now metering the KVM service in a way that more closely resembles how bandwidth metering is done on our OpenVZ service.


New Los Angeles KVM SSD C …

Posted: 08 Jul 2013

RAM Host is pleased to announce that our Los Angeles location now features KVM SSD cached virtual dedicated servers.

Like our Atlanta location, which was upgraded to SSD cached service early this year, existing customers will be migrated to our new KVM SSD cached service in the coming months, and all new service orders will be provisioned on the new KVM SSD cached servers.

The upgrade from conventional hard drives to SSD cached hard drives provides a dramatic disk i/o performance boost, in some cases increasing disk i/o throughput by a factor of 10.

Despite this upgrade in service, the pricing on our KVM packages in Los Angeles will remain the same, as it did when we performed this upgrade in Atlanta earlier this year.


Atlanta Outage

Posted: 29 Jun 2013

Our Atlanta datacenter location is currently experiencing a facility wide outage affecting everyone in the facility, including us.

It is being worked on now by the Colo@ technicians onsite.

Further updates will be posted here as we get them.

Update (19:56 US-EST): The outage appears to be the result of a large scale power failure in the building which is affecting a number of companies:

http://www.webhostingtalk.com/showthread.php?t=1280424

http://www.lowendtalk.com/discussion/11504/wiresix-colo-atlanta-down

Update: (22:50 US-EST) Servers are starting to come back online now on generator power.

Update: (09:54 US-EST) Generator has failed. A temporary replacement generator is en route ETA 1 hour.

Update: (11:23 US-EST) Generator power is now restored, servers coming back online.

Update: (13:45 US-EST) All client services are now online on utility power. If you are still down please submit a support request, even if you have already submitted one previously, submit a new one.

Update: (15:20 US-EST): The datacenter has transferred us back to generator to perform repairs to the utility power infrastructure. We are still online at this time.

Update: (19:03 US-EST): 1 month account credit will be issued to all clients affected. Email sent to all clients affected. Issue still ongoing however we don't anticipate any further outages.

Update: (01:00 US-EST): There are still some non service impacting repair events that will take place within the next 24 hours that must happen in order for the datacenter to tear down and examine specific components (failed generator) and failed breaker(s) that must be inspected and analyzed. A full RFO will be published by the datacenter later this week.


Atlanta IPv6 Restored

Posted: 23 Jun 2013

Due to ongoing issues with the IPv6 network in our Atlanta location, we are now tunneling IPv6 traffic for Atlanta through our Kansas City location, the next closest location we operate, until the datacenter in Atlanta is able to resolve the problems with their native IPv6 network.

Aside from a bit of added latency IPv6 in Atlanta should be online and functioning normally now. When native IPv6 in Atlanta becomes available again we will seamlessly transition the routing back. No action by any clients is required.