Posted: 08 Oct 2013
We are pleased to announce that effective today, we now support direct credit and debit card payments in our billing system (provided by 2co).
Also, as some of you are aware, Google is shutting down it's Google Checkout service on November 20th. We will be ending our support for Google Checkout on that date as well, and clients will need to either pay with the new direct credit/debit card support introduced, or through PayPal.
Posted: 08 Oct 2013
As of October 6th the following updates to the KVM OS list of provided images occurred on all KVM servers:
Also added a note in the panel that we do accept requests for additional ISO images if something you want isn't already there in the OS Reload menu.
Posted: 14 Sep 2013
RAM Host is proud to announce that we have now deployed a new version of our in-house KVM VPS/VDS control panel software, RAMCP v2.5. It is live at https://my.ramhost.us/kvm/, the usual place for the KVM web control panel.
This is a significant update from the previous v2.0 codebase, and introduces an updated modern design, as well as several optimizations to make the panel more responsive and intuitive to use.
This update brings the KVM panel under the same code base as the OpenVZ panel, which was updated to this v2.5 codebase previously.
Also today, we updated the v2.5 OpenVZ panel with a minor bugfix on the os reload feature that sometimes resulted in vps's being in the stopped state after an os reload.
Posted: 03 Sep 2013
We are going to proceed with the IP renumbering we previously announced for legacy services in Atlanta.
We are going to be renumbering services in the following IP block:
This includes everyone with IP's 220.127.116.11 through 18.104.22.168
Replacement IP's for this range will be from our 199.180.250.X block.
This IP range is going to cease functioning on October 1, 2012.
All clients in this range will be contacted within the next 24 hours and sent their new IP information. If you have services in these IP ranges and you have not received an email with your new IP addresses, check your support tickets as the information will be in a ticket on your account entitled "IP Renumbering Notice"
Posted: 21 Aug 2013
As many of our customers have noticed, the bandwidth usage for 4 of our KVM servers in Atlanta and Los Angeles was reporting errant figures recently.
We have now reset everyones bandwidth metering on vz4.atl, vz5.atl, vz6.atl, and vz8.lax and have made a few adjustments to ensure better accuracy of the bandwidth metering results.
As bandwidth metering on the KVM service is not yet being fully enforced (and it won't be until we are confident it is accurate), no customer services were affected negatively.
We are confident however that the changes we have made will be stable and accurate, as we are now metering the KVM service in a way that more closely resembles how bandwidth metering is done on our OpenVZ service.
Posted: 08 Jul 2013
RAM Host is pleased to announce that our Los Angeles location now features KVM SSD cached virtual dedicated servers.
Like our Atlanta location, which was upgraded to SSD cached service early this year, existing customers will be migrated to our new KVM SSD cached service in the coming months, and all new service orders will be provisioned on the new KVM SSD cached servers.
The upgrade from conventional hard drives to SSD cached hard drives provides a dramatic disk i/o performance boost, in some cases increasing disk i/o throughput by a factor of 10.
Despite this upgrade in service, the pricing on our KVM packages in Los Angeles will remain the same, as it did when we performed this upgrade in Atlanta earlier this year.
Posted: 29 Jun 2013
Our Atlanta datacenter location is currently experiencing a facility wide outage affecting everyone in the facility, including us.
It is being worked on now by the Colo@ technicians onsite.
Further updates will be posted here as we get them.
Update (19:56 US-EST): The outage appears to be the result of a large scale power failure in the building which is affecting a number of companies:
Update: (22:50 US-EST) Servers are starting to come back online now on generator power.
Update: (09:54 US-EST) Generator has failed. A temporary replacement generator is en route ETA 1 hour.
Update: (11:23 US-EST) Generator power is now restored, servers coming back online.
Update: (13:45 US-EST) All client services are now online on utility power. If you are still down please submit a support request, even if you have already submitted one previously, submit a new one.
Update: (15:20 US-EST): The datacenter has transferred us back to generator to perform repairs to the utility power infrastructure. We are still online at this time.
Update: (19:03 US-EST): 1 month account credit will be issued to all clients affected. Email sent to all clients affected. Issue still ongoing however we don't anticipate any further outages.
Update: (01:00 US-EST): There are still some non service impacting repair events that will take place within the next 24 hours that must happen in order for the datacenter to tear down and examine specific components (failed generator) and failed breaker(s) that must be inspected and analyzed. A full RFO will be published by the datacenter later this week.
Posted: 23 Jun 2013
Due to ongoing issues with the IPv6 network in our Atlanta location, we are now tunneling IPv6 traffic for Atlanta through our Kansas City location, the next closest location we operate, until the datacenter in Atlanta is able to resolve the problems with their native IPv6 network.
Aside from a bit of added latency IPv6 in Atlanta should be online and functioning normally now. When native IPv6 in Atlanta becomes available again we will seamlessly transition the routing back. No action by any clients is required.
Posted: 20 Jun 2013
Many of our customers from China have had issues connecting to their servers hosted with us today.
The Chinese government firewall as of today is actively blocking anyone using a free StartCom StartSSL certificate on their server. Any IP address that is serving a StartCom StartSSL certificate will be blocked automatically by the Chinese firewall.
The only solution to this problem is to immediately stop using a free StartCom StartSSL certificate on your server. This will immediately solve the problem and your server will be unblocked instantly by the Chinese government firewall. Changing IP addresses will not resolve the problem, only the removal of free Startcom StartSSL certificates resolves the problem. We have had several of our clients in China confirm to us this resolves their problem.
If you want to use SSL and have your server reachable within China, you will need to purchase an SSL certificate. RapidSSL certificates are available from several vendors for around $10/year. Alternatively you can use a self signed SSL certificate.
Posted: 17 Jun 2013
Over the next several weeks we will be transitioning all active clients and services to our new client billing and support ticket portal.
If you are unable to login to the legacy client area at https://my.ramhost.us/clients/ or if your services show up as cancelled unexpectedly, then you have probably been migrated to the new client area at https://my.ramhost.us/clients-v5/
We are going to be migrating accounts based on service type, which means if you have multiple different types of services from us you may end up having to use both the legacy and new client area simultaneously for the next few weeks during the transition period.
Posted: 15 Jun 2013
Earlier today our website and vps control panels were unavailable for approximately 10 hours due to an issue with the datacenter in Seattle where these are hosted.
No customer services were affected.
Posted: 10 Jun 2013
We are pleased to announce that we have thoroughly tested and created an OS template for the recently released Debian 7.0 operating system for our OpenVZ based VPS platform.
This has now been added to the Suggested OSes Reload menu in the OpenVZ VPS Control Panel and the new OS image will be deployed to all OpenVZ servers for customers to use within the next 2 hours.
Posted: 27 May 2013
Kansas City Datacenter Planned Network Maintenance – Wednesday, May 29th, 2013; 5:00-6:00pm local time (USA Central Standard Time, currently GMT-5)
Start time: 5:00pm 05/29/2013
End time: 6:00pm 05/29/2013
Expected Outage/Downtime: No longer than 20 minutes.
All customers in our Kansas City location will be affected. The purpose of this maintenance is for the datacenter to install new core routing equipment and to increase bandwidth capacity. We rely on the datacenter for primary IP transit at this location; peering connectivity over KCIX will be unaffected.
Posted: 27 May 2013
Within the next 2 hours the following new OS images will be deployed to all KVM VPS host servers.
The following OS images have been depreciated and removed from the OS Reload menu: