No additional charges will be required for having 2 VPS's active at the same time for customers choosing this option. Under this option, London services will end January 15th 2017.
IP addresses will be required to change as well. For customers that do not contact us in advance to make arrangements, we will contact each customer personally 24 hours before their migration occurs in January 2017 with new IP address assignment details.
If you would like us to migrate your service early, or if you would like to schedule a specific time for your migration to occur, please contact us by replying to this email or opening a support ticket.
As always, you can contact us at support at ramhost dot us if you have any questions or concerns.
This afternoon, there was a fire at a GA Power substation serving the downtown Atlanta area. The fire and subsequent transformer failure caused a power outage in the downtown Atlanta metro area.
During this outage the UPS that was protecting RAM Host equipment experienced a critical fault and failed to switch to bypass mode. This UPS has been wrapped around and power has been restored.
At this time, all affected servers are back online. We would like to assure customers that we experienced no hardware damage as a result of this incident, and thus, there were no disk drive storage failures or other serious impact that occurred aside from a server reboot.
We encourage any customers who have questions or concerns to open a ticket and we will reply as soon as possible.
Thank you for your patience and continued trust.
Update: The UPS which suffered a fault earlier today and was switched into full wrap around bypass is currently being repaired by technicians from the UPS vendor. We expect all repairs to be completed later this evening. Once repairs are complete and tested, equipment will be returned to the UPS, restoring power interrupt protection. During this switch over we do not anticipate any interruption in service.
Update 2: The UPS failure that occurred yesterday has now been fully repaired by UPS technicians. At this time the system has been tested and found to be in optimal working order. All repairs on the UPS were completed thus restoring the integrity of all critical infrastructure. Load has been shifted back to this UPS and all RAM Host equipment powered by this segment is once again protected and working properly.
The Los Angeles datacenter providing all our LA based services has sent us the following maintenance notice:
PLANNED POWER MAINTENANCE - SERVICE IMPACTING
Location(s): Los Angeles, CA
Date: Tuesday, December 15th 2015
Expected Outage: 90 minutes
Start Time: 2:00AM PST
End Time: 5:00AM PST
The UPS has suffered a contactor failure and must be serviced while it is offline. To perform this maintenance, we must perform a full load shutdown as this component is replaced.
We understand that this may cause an interruption in your normal business operations, and as such have attempted to provide advanced notice, and have scheduled the window to be outside of normal business hours.
We appreciate your understanding and patience during this maintenance.
We are scheduling a maintenance window as it has become necessary for us to upgrade the platform that powers our main server that hosts our website, the billing and support portal, and the vps/kvm control panels. During this maintenance, all of those services will be unavailable to some degree. Please note that no client hosted services will be affected by this maintenance, those will remain online and working normally.
If you need emergency support during the maintenance window, please email removed. Do not email the usual email@example.com address if you need emergency support as those emails will not be read until the maintenance is completed.
We are scheduling this maintenance window for the following time slot:
September 22nd starting at 10:00 AM through September 23rd 5:00 AM US-CDT (GMT-5:00). We do not anticipate needing the entire scheduled window, however a large window has been scheduled because this is the first time since early 2010 that we have performed major maintenance on these systems, so we are fully expecting unforeseen complications to cause delays.
Update 12:24 PM US-CDT: The maintenance has been completed successfully.
Our datacenter in Kansas City has notified us that there will be service-affecting work being performed on their network backbone equipment.
Expect brief outages, and temporarily increased latency (RTT) and/or sporadic packet loss to your hosting services during this maintenance window.
Window Start Time: Tuesday, June 16, 1:00am local time
Window End Time: Tuesday, June 16, 2:00am local time
Expected Impact: ~ 15 minute
Reason: Hardware upgrade to improve capacity and security.
Kansas City Reason For Outage Notice
At approximately 11:20 PM US-CST our Kansas City datacenter location lost power due to a hard short in the exterior electrical system which blew fuses for power leading to the data floor. It is believed that this electrical fault occurred due to water intrusion into the electrical subsystem.
Once the fault was identified and exterior weather conditions allowed, work began immediately to isolate the electrical short and repair the defective section of wiring. This took several hours to complete.
Power was subsequently restored to the data floor at approximately 1:00 PM US-CST, and all servers were successfully powered back on with no issues.
Customers affected included: all shared hosting customers, openvz based vps customers in kansas city
Ram Host affected systems included: ramhost official website, email, support/billing system, and all control panels. Due to this, outage updates were provided on Twitter at https://twitter.com/RAMHOST for the duration.
At this time, all services have been confirmed restored. If you are still experiencing an outage, please submit a support ticket or email us at support [at] ramhost.us
We are pleased to announce that we are going to be upgrading both the network and the server hardware at our Los Angeles datacenter facility. The owner of Ram Host will be at the Los Angeles datacenter personally supervising and handling this maintenance.
The maintenance window for this to occur is between Monday April 20th 2015 and Thursday April 23rd 2015.
During this maintenance procedure, we expect brief outages lasting no more than 1 hour. Servers will be power cycled, so expect your VPS's in this location to reboot at least once.
This maintenance will be done in stages one server at a time to minimize disruption.
UPDATE Tuesday 7 pm GMT-6: The most difficult and disruptive portion of this maintenance has now been completed. From this point forward no more server reboots or power cycles will be necessary, the only remaining things to do are network related. There may be a few brief network outages still to come, however.
Update Wednesday 11 am GMT-6: The network has now been completely transitioned over to new infrastructure. Everybody should immediately be seeing network performance improvements. We did end up having to reboot vz8/vz9 again because of an unexpected software configuration problem. As of right now, all maintenance is complete!
We are pleased to announce that the forums have been restored to full working order after having been temporarily taken down due to spam and other maintenance concerns.
Along with this, we have also upgraded the forum software itself, which includes a full refresh of how the forums look, and also updated how the news page on our website looks.
As most of you are probably aware, there was a very serious issue with OpenSSL recently that was of particular concern to web sites protected with HTTPS.
Many web sites protected with OpenSSL SSL/TLS HTTPS encryption were compromised.
We would like to assure our users that our secure websites were never vulnerable to this serious issue, as we are using OpenSSL 0.9.x from CentOS 5 to protect our secure websites, and the CP1 cPanel server is using CentOS 5 as well so it was not impacted either. Only more recent OpenSSL 1.x was vulnerable to the heartbleed problem.
More information on this security incident is available at http://heartbleed.com/